FAQ

Graphic Design FAQ

How can I place an order for a pre-made template?

Choose Pre-Made Template > Add Details > Buy


Step 1: Choose Pre-Made Template

Select your design.

Step 2: Add Details

Provide details such as email address (for us to email the template to you) and other information as relevant.

Step 3: Buy

Press the "Buy Now" button. Follow the steps to make payment.

Step 4: Ready

We will email you the purchased item.

How can I make a customization request for a pre-made graphic design template?

Choose Pre-Made Graphic Design Template > Select Customization Add-Ons > Add Details > Buy > Revisions > Ready


Step 1: Choose Pre-Made Template

Select your design.

Step 2: Select Customization Add-Ons

Select your preferred customization add-ons from the drop down menu (additional charges apply).

Step 3: Add Details

Provide details such as email address (for us to email the template to you) and other information as relevant.

Step 4: Buy

Press the "Buy Now" button. Follow the steps to make payment.

Step 5: Revisions

We will contact you through the email address provided for details on your customization request.

Step 6: Ready

We will email you the final template.


What is your design process for custom design projects?

Creative Brief:

Complete and email to us our Creative Brief Form.

Research:

Our team will conduct research and information gathering.

Sketching:

Design and creative ideas will be developed.

Presentation:

We will present to you the initial compositions (usually presented in black and white) for your review, feedback and revision.

Color and Revisions:

Colors added and revisions.

Revised Designs:

We will send you revised designs for your review and feedback and/or confirmation of final design.

Client Confirmation and Sign-Off:

Client confirms and signs-off the final design.

Delivery:

Design files will be emailed to you or made available for download from a secure website.

Web Design FAQ

How can I make a customization request for a pre-made website template?

Choose Pre-Made Website Template > Request Customization Quote > Complete Website Template Customization Brief > Receive Quote


Step 1: Choose Pre-Made Website Template

Select your template.

Step 2: Request Customization Quote

Select the "Request Customization Quote" button.

Step 3: Complete Website Template Customization Brief

Complete the form with your customization requirements to enable us to give you a custom quote.

Step 4: Receive Quote

We will contact you with a customization quote.

What is your design process for website template customization projects?

Choose Pre-Made Website Template > Request Customization Quote > Complete Website Template Customization Brief > Receive Quote


Step 1: Choose Pre-Made Website Template

Select your template.

Step 2: Request Customization Quote

Select the "Request Customization Quote" button.

Step 3: Complete Website Template Customization Brief

Complete the form with your customization requirements to enable us to give you a custom quote.

Step 4: Receive Quote

We will contact you with a customization quote.

Payments and Refunds FAQ

What payment methods do you accept?

You can pay via:

Paypal

If you pay via Paypal, Paypal will provide automatic currency conversion from the currency of your choice to Malaysian Ringgit based on current exchange rate. Kindly note Paypal adds a currency conversion fee on top of their exchange rate. Please contact Paypal for more information on their currency conversion rates and fees.

Credit card / debit card

Credit card and debit card payments are processed through Paypal in Malaysian Ringgit. If your card's currency is not Malaysian Ringgit, you may be subject to currency conversion fees from your card issuer. Please contact your card provider for information on their currency conversion rates and fees.


What is your refund policy?

Pre-made templates (with or without customization requests):

Due to the nature of the product, we do not accept refunds/exchanges/cancellations for pre-made templates purchased from our website. All sales are final.

Custom design projects:

We will not issue refunds if:

  • Work has already begun on your project.

  • You have approved your design.

  • If the company/client closes, changes their name or business activity.

  • If we do not hear from you for more than three (3) months.