FAQ

Logo Design FAQ

What is your design process for a new logo design project?

Step 1: New Project Brief:

Complete our online New Project Brief Form.

Step 2: Receive Quote:

We will contact you with our quote for your project.

Step 3: Approve Quote and Make Payment (If Any):

Approves quote and makem any payments or deposits as per invoice.

Step 4: Research:

Our team will conduct research and information gathering.

Step 5: Sketching:

Design and creative ideas will be developed.

Step 6: Presentation:

We will present to you the initial compositions (usually presented in black and white) for your review, feedback and revision.

Step 7 : Color and Revisions:

Colors added and revisions.

Step 8: Revised Designs:

We will send you revised designs for your review and feedback and/or confirmation of final design.

Step 9: Client Confirmation, Sign-Off, And Payment (If Any):

Confirms the design, sign and return the Sign Off Form, and make payment for balance dues if any.

Step 10: Delivery:

Design files will be emailed to you or made available for download from a secure website.

Web Design FAQ

How can I place an order for a pre-made template?

Step 1: Choose Pre-Made Template

Select your design.

Step 2: Order

Press the "Order Now" button.

Step 3: Complete Template Order Form

Fill in the form to complete your order. If you do not require customizations, please select "No

Step 4: Delivery

We will deliver the purchased item through email (if relevant), or made available for download through a secure server, or through any other channels where relevant.

How can I make a customization request for a pre-made website template?

Step 1: Choose Pre-Made Website Template:

Select your template.

Step 2: Order:

Select the "Order Now" button.

Step 3: Complete Template Order Form:

Complete the form specifying your customization requirements to enable us to give you a custom quote.

Step 4: Receive Quote:

We will contact you with a customization quote and invoice.

Step 5: Approve Quote and Make Payment:

Approve quote and make payment as per invoice terms.

Step 6: Customization Begins:

We begin work on your customization project.

Step 7: Revisions:

Revision process.

Step 8: Approve Final Design:

Approve final design.

Step 9: Client Confirmation, Sign Off, And Payment (If Any):

Client confirms the website design, signs and returns the Sign Off Form, and makes payment for balance dues if any.

Step 11: Delivery:

We will deliver the purchased item through email (if relevant), or made available for download through a secure server, or through any other channels where relevant.

What is your design process for custom website design projects?

Step 1: New Project Brief:

Complete our online New Project Brief Form.

Step 2: Receive Quote:

We will contact you with our quote for your project.

Step 3: Approve Quote And Make Payment (If Any):

Approve quote and make any payments or deposits as per invoice terms.

Step 4: Research:

Our team will conduct research and information gathering.

Step 5: Site Architecture, Visual Design:

Site architecture, design and creative ideas will be developed.

Step 6: Presentation:

We will present to you the initial compositions for your review, feedback and revision.

Step 7 : Revisions:

Revision process.

Step 6: Revised Designs And Approval Of Final Design:

We will send you revised designs for your review and feedback and/or confirmation of final design.

Step 7: Client Sends All Final Website Content, Images Etc For The Website (If Any):

Client sends all website content such as logos, photographs etc (if any).

Step 8: Website Development Begins:

We develop the website according to the final design.

Step 8: Client Confirmation, Sign-Off, And Payment (If Any):

Client confirms the design, signs and returns the Sign Off Form, and makes payment for balance dues if any.

Step 8: Delivery:

We will deliver the final website.

Payments and Refunds FAQ

What payment methods do you accept?

You can pay via:

Paypal

If you pay via Paypal, Paypal will provide automatic currency conversion from the currency of your choice to Malaysian Ringgit based on current exchange rate. Kindly note Paypal adds a currency conversion fee on top of their exchange rate. Please contact Paypal for more information on their currency conversion rates and fees.

Credit card / debit card

Credit card and debit card payments are processed through Paypal in Malaysian Ringgit. If your card's currency is not Malaysian Ringgit, you may be subject to currency conversion fees from your card issuer. Please contact your card provider for information on their currency conversion rates and fees.


What is your refund policy?

Pre-made templates (with or without customization requests):

Due to the nature of the product, we do not accept refunds/exchanges/cancellations for pre-made templates purchased from our website. All sales are final.

Custom design projects:

We will not issue refunds if:

  • Work has already begun on your project.

  • You have approved your design.

  • If the company/client closes, changes their name or business activity.

  • If we do not hear from you for more than three (3) months.